First Response Systems

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The quality of service a customer receives is only as good as the quality of the individual providing it.At First Response, this statement has been a central part of our philosophy since the day we opened our doors in 1989. Today, that means our people, our training and our equipment go beyond what is expected so were able to handle the unexpected better and more professionally than other security and system providers.
For over 20 years, weve worked hard to build a company that ensures we not only secure your assets, but in turn, we secure your confidence at every level. That commitment has, and will always start with the right people.
Dave Foglio, President

THE RIGHT PEOPLERegardless what some providers may sell you, it all comes down to having the right people. At First Response, weve built our culture around the needs of our customers, which allows us to provide the best, overall service and professionalism possible. Setting Higher Standards is reflected at every level, from our Client Service representatives right down to our technicians and security officers. Our hiring process is rigorous and selective. Our training goes beyond the industry standard. And we pay more, because people who are rewarded for their service, provide better service. Its a business philosophy that allows us to retain great people, great clients and continuously improve our level of service.
TRAININGOur attention to individual training is what makes us the first choice in safety and security. Once our employees complete all state training requirements and are fully licensed, we start training them again. Its that important, and yet another way were Setting Higher Standards. Every First Response employee, whether a security officer or technician, goes through a rigorous, custom training program, which may take up to three weeks to complete. At First Response, our customers expect more from us, because we expect more from our employees.
TOOLS & EQUIPMENTTechnology is an ever evolving tool that when fully utilized, can make the difference between success and failure. At First Response, our commitment to cutting-edge technology and equipment are also Setting Higher Standards. Whether its the equipment we use to provide services, or an installed security system, we use the highest quality and most reliable equipment and technology in the industry.
Our District Officers are the only private security officers driving 4-door sedans, loaded with mounted laptop computers, proprietary software and full first aid kits. Our technicians use the most innovative technology available, because the security of your property is only as good as the equipment installed. Our Client Services and Business Development departments utilize a contact management system, managing each call and email, so all communication is documented. We also use top of the line scheduling and billing software to ensure all tasks are scheduled and executed properly and that all billing is accurate.